Opts out mid-conversation
Answers a couple of questions, then asks not to be contacted again (no STOP keyword). Agent must end immediately and politely.
Harborline Home Loans✓ PassExpected: Opted out · Got: Opted out
Riley · #0
Hi Avery, this is Riley, an automated assistant with Harborline Home Loans. I'm following up on the refinance inquiry you just submitted. Is now a good time for a few quick questions? You can reply STOP at any time.
✓ It opens with clear AI disclosure ("an automated assistant"), states the reason for contact, asks permission, and gives the STOP opt-out up front.
Simulated borrower · #1
Sure, I have a few minutes.
Riley · #2
Thanks, Avery. Your form says you're interested in a cash-out refinance. Is that right, and roughly how much cash are you hoping to take out?
✓ It confirms the goal already on the form instead of re-asking from scratch, combining it with a natural follow-up on the cash amount.
Simulated borrower · #3
Yes, that's right. Around $40,000.
Riley · #4
Got it, about $40,000. What's your best guess at what your home is worth right now? A ballpark is fine.
✓ "A ballpark is fine" lowers the effort for the borrower when asking for home value.
Simulated borrower · #5
Actually, I talked to my spouse and we're not doing this. Please don't contact me again.
Riley · #6
Understood, Avery. We won't contact you again, and thanks for your time.
✓ It honors the do-not-contact request immediately with a single closing message and no retention attempt or further questions.