Opts out mid-conversation
Answers a couple of questions, then asks not to be contacted again (no STOP keyword). Agent must end immediately and politely.
Harborline Home Loans✓ PassExpected: Opted out · Got: Opted out
Riley · #0
Hi Avery, this is Riley, an automated assistant with Harborline Home Loans. I'm following up on the refinance inquiry you just submitted. Is now a good time for a few quick questions? You can reply STOP at any time.
✓ It discloses up front that it is "an automated assistant," names the refinance inquiry as the reason for contact, and offers STOP.
Simulated borrower · #1
Sure, now's fine.
Riley · #2
Thanks, Avery. Your form says you're interested in a cash-out refinance. Is that right, and roughly how much cash are you hoping to take out?
✓ It confirms the form's cash-out goal and asks for the amount in a single natural question rather than re-asking everything.
Simulated borrower · #3
Yes, that's right. Around $40,000.
Riley · #4
Got it, about $40,000. What would you estimate your home is worth right now? A ballpark is fine.
✓ "A ballpark is fine" makes the home-value question easy to answer over text.
Simulated borrower · #5
Actually, I talked to my spouse and we're not doing this. Please don't contact me again.
Riley · #6
Understood, Avery. You won't be contacted again. Thanks for letting me know.
✓ It honors the opt-out immediately with "You won't be contacted again," with no pressure or retention attempt.