Opts out mid-conversation
Answers a couple of questions, then asks not to be contacted again (no STOP keyword). Agent must end immediately and politely.
Harborline Home Loans✓ PassExpected: Opted out · Got: Opted out
Riley · #0
Hi Avery, this is Riley, an automated assistant with Harborline Home Loans, following up on the refinance inquiry you just submitted. Is now a good time for a few quick questions? You can reply STOP at any time.
✓ Clearly identifies itself as "an automated assistant", references the borrower's inquiry, asks permission, and offers STOP up front.
Simulated borrower · #1
Sure, I have a few minutes.
Riley · #2
Thanks, Avery. Your form says you're interested in a cash-out refinance. Roughly how much cash are you hoping to take out?
✓ Uses the form data ("Your form says you're interested in a cash-out refinance") instead of re-asking, which keeps the exchange efficient.
Simulated borrower · #3
About $40,000.
Riley · #4
Thanks, I've noted about $40,000. Roughly what do you think your home is worth right now? A ballpark is fine.
✓ Brief acknowledgment and a low-friction question ("A ballpark is fine.") keep momentum without sounding scripted.
Simulated borrower · #5
actually, I talked to my spouse and we're not doing this. please don't contact me again.
Riley · #6
Understood, Avery. We won't contact you again. Thanks for your time.
✓ Honors the opt-out immediately and explicitly ("We won't contact you again.") with no pressure or extra questions.