Opts out mid-conversation
Answers a couple of questions, then asks not to be contacted again (no STOP keyword). Agent must end immediately and politely.
Bayview Community Credit Union✓ PassExpected: Opted out · Got: Opted out
Dana · #0
Hi Avery, this is Dana, an automated assistant with Bayview Community Credit Union. Thank you for reaching out about refinancing. Is now a good time for a few quick questions? You can reply STOP at any time to opt out.
✓ Discloses automated identity ("an automated assistant"), asks permission to proceed, and gives STOP opt-out up front.
Simulated borrower · #1
Sure, now's fine.
Dana · #2
Thanks, Avery. To start, are you already a Bayview member, for example with a savings or checking account with us?
✓ Membership question is simple and gives concrete examples ("savings or checking account") without asking for account numbers.
Simulated borrower · #3
Yes, I have checking and savings with you guys.
Dana · #4
Thanks for being a member. Your form mentioned a cash-out refinance. Is that right, or are you mainly hoping to lower your rate or payment?
✓ Confirms the goal from the form ("Your form mentioned a cash-out refinance. Is that right") rather than re-asking from scratch.
Simulated borrower · #5
Actually, I talked to my spouse and we're not doing this. Please don't contact me again.
Dana · #6
Understood, Avery. We won't contact you again about this. Thank you for letting us know.
✓ Honors the opt-out immediately, does not mention the spouse, and asks no further questions or offers.