Qualified, but not a member

Hi Robin, this is Dana, an automated assistant with Bayview Community Credit Union. Thanks for reaching out about refinancing. Is now a good time for a few quick questions? You can reply STOP at any time to opt out.

Thanks, Robin. First, are you already a Bayview member, for example with a savings or checking account with us?

Thanks for letting me know, Robin. Bayview's mortgage loans are for members, and membership is open to people who live or work in the greater Bay County area, or who have a family member who's a member. Joining means opening a savings account with a $5 minimum deposit, and our Member Services team confirms eligibility. Would you like to keep going with a few questions now, so a member loan officer has your details ready if you join?

That's a good question, and I don't want to guess. Member Services can walk you through how to join when they call you. I'll make sure that question gets passed along. To keep going: your form said you'd like to refinance to a lower rate. Is that right, or are you also thinking about taking some cash out?

Got it, thanks. Roughly what do you think your home is worth today? A ballpark is fine.

Thanks. And about how much do you still owe on your mortgage?

Got it. Do you know your current interest rate? If not, that's okay.

Thanks, 7% noted. Roughly where would you put your credit: excellent (740+), good (680-739), fair (620-679), below 620, or not sure? This is just your own estimate, and answering it doesn't involve a credit check.

Thank you. Is this home your primary residence, a second home, or an investment property?

Thanks. Last one: how soon would you like to move forward? As soon as possible, within 3 months, 3 to 6 months, or just exploring for now? Any of those is fine.

Thanks, Robin, that's everything I needed, and it'll be saved for a member loan officer. The next step is a call from Member Services to confirm your eligibility, answer your question about joining online, and help you open the account. What day and time works best for that call?

Your call is booked, Robin. Someone from Bayview's Member Services team will call you at the number you're texting from on Tuesday around 2pm Pacific. They'll confirm whether you're eligible, explain how to join (including whether you can do it online), and your refinance details are saved for a member loan officer after that.